Delivery charges depend on the weight and volume of the products, as well as the delivery address.

The applicable delivery charges are automatically calculated and displayed in your basket before you confirm your order.

Small appliances weighing up to 30 kg are generally shipped by Swiss Post. Larger appliances are delivered by a carrier.

We accept several secure payment methods for purchases made through our online store.

You can pay for your order by MasterCard, Visa, American Express, PostFinance, TWINT or advance payment, depending on the options available at checkout.

Within the canton of Geneva, delivery is generally completed within 2 to 5 working days. Our team will contact you to arrange an appointment.

For small parcels shipped by Swiss Post, the delivery time is generally between 2 and 5 working days.

For large appliances delivered outside the canton of Geneva, the delivery time is generally around 5 working days. Delivery is made to the kerbside by our carrier.

These delivery times are indicative and may vary depending on product availability, the carrier and the delivery region.

Yes, we deliver throughout Switzerland.

Small appliances are generally shipped by Swiss Post. Larger appliances are delivered to the kerbside by a carrier.

Outside the canton of Geneva, delivery of large appliances does not include installation, removal of packaging or disposal of the old appliance.

Installation is not automatically included in the delivery charge.

Within the canton of Geneva, installation or commissioning may be offered depending on the type of appliance and the access conditions.

Our team will inform you of the available services and their cost when arranging the delivery appointment.

For safety reasons, gas appliances must be installed by a qualified professional.

Within the canton of Geneva, we may offer to remove your old appliance when delivering a new equivalent appliance.

The following principle applies: one appliance delivered = one appliance taken away.

The old appliance must be disconnected, emptied and easily accessible at the time of delivery. The conditions and applicable charge will be confirmed when arranging the appointment.

This service is not available for deliveries outside the canton of Geneva.

Yes, you can collect your order free of charge from one of our four NoeleTV stores.

Select the “Store pickup” option when placing your order. You will receive a notification as soon as your order is ready.

Please wait for this confirmation before visiting the store and bring your invoice or order confirmation together with a valid form of identification.

Once your order has been confirmed, you will automatically receive a confirmation email.

If delivery or installation needs to be arranged, our team will contact you to schedule an appointment and confirm any additional services.

For store pickup orders, you will receive a notification as soon as your order is ready for collection.

Yes, an invoice will be provided with your order or sent to you by email.

We recommend keeping this invoice, as it serves as proof of purchase and may be required for any warranty claim.

Products sold by NoeleTV are covered by a 2-year manufacturer’s warranty, unless otherwise stated.

The warranty does not cover damage caused by incorrect installation, improper use, insufficient maintenance or professional use of an appliance intended for private use.

Please keep your invoice for the entire warranty period.

We are sorry that you are experiencing a problem with your appliance.

Please contact NoeleTV by telephone or through our contact form. Our team will explain the procedure to follow according to the brand, product and applicable warranty.

To help us process your request, please have your invoice, appliance reference, serial number and a detailed description of the problem available.

Please check the condition of the product as soon as you receive it.

Any damage must be reported to NoeleTV by email within a maximum of 2 working days following delivery.

Please include your order number and photographs of the product, its packaging and the damage found.

For purchases made on noeletv.ch, NoeleTV offers a voluntary 14-day right of return.

The product must be unused, uninstalled, unopened and returned in its complete and undamaged original packaging.

Once the product has been inspected, the return may result in an exchange or a store credit, in accordance with our General Terms and Conditions.

We recommend contacting our team before returning any product.

Payments made through our online store are processed using secure payment solutions.

NoeleTV processes its customers’ personal data in accordance with the applicable Swiss data protection legislation.

The information collected is used only to process orders, deliveries, after-sales service and any other services to which you have consented.

You can contact us through our contact form or by telephone at 022 700 93 83.

You can also visit one of our four NoeleTV stores in Geneva and speak directly with our team.