GENERAL TERMS AND CONDITIONS OF SALE (GTC)

Last updated: June 2026

1. Scope

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between:

VESI Sàrl (NoeleTV)
25 Avenue du Pailly
1220 Les Avanchets – Geneva
Switzerland
Tel.: 022 700 93 83
Email: info@noeletv.ch

and any individual or legal entity making a purchase on the website www.noeletv.ch.

By confirming an order, the customer acknowledges having read these Terms and Conditions and accepts them without reservation.

NoeleTV reserves the right to modify these Terms and Conditions at any time. The applicable terms are those in effect at the time of the order.

2. Products and Availability

The information, descriptions, technical specifications, dimensions, weights, photographs, and other details appearing on the website are provided for informational purposes only.

The photographs displayed on the website are not contractually binding.

Although every effort is made to keep the website up to date, technical, typographical, or availability errors may occur.

Stock information and delivery times are provided for informational purposes only and do not constitute a binding commitment.

NoeleTV reserves the right to cancel an order in the event of an obvious error in price, description, availability, or stock. In such cases, any amounts already paid will be refunded in full.

3. Ordering and Conclusion of the Contract

The customer selects the desired items and adds them to their shopping cart.

The order becomes final once payment is confirmed and NoeleTV accepts the order.

The automatic order confirmation email merely confirms that the order has been received.

This email does not constitute a definitive confirmation of availability or a notice of readiness for pickup.

The contract is deemed concluded when NoeleTV confirms that the order is being prepared, ships the order, or sends a notice of availability to the customer.

NoeleTV reserves the right to refuse any order that is abnormal, fraudulent, or incompatible with normal private use.

4. Special Orders

Products specially ordered from a supplier at the customer’s request are considered special orders.

Special orders cannot be canceled, returned, or exchanged.

This provision also applies to products that are not part of NoeleTV’s regular inventory and are ordered specifically to fulfill a customer’s request.

5. Prices

All prices displayed on www.noeletv.ch are listed in Swiss francs (CHF), including VAT.

Shipping, installation, removal, or other additional service fees are listed separately when applicable.

The applicable price is the one displayed at the time the order is confirmed.

NoeleTV reserves the right to change its prices at any time.

NoeleTV cannot be held liable for obvious pricing or data entry errors.

6. Payment Methods

NoeleTV accepts the payment methods offered during the ordering process on www.noeletv.ch, including:

• TWINT
• Visa
• Mastercard
• American Express
• PostFinance Card

The amount is charged when the payment is confirmed.

NoeleTV does not offer payment by invoice for orders placed on www.noeletv.ch.

NoeleTV reserves the right to refuse certain payment methods without having to provide a reason.

7. Order Cancellation

All cancellation requests must be sent to:

info@noeletv.ch

When an order that has already been paid for is canceled, the transaction fees associated with the payment method used will be deducted from the refund amount.

The customer may also choose to receive a gift card for the full amount of the order, without any deduction for transaction fees.

The gift certificate is valid for 2 years exclusively on www.noeletv.ch and can be used in one or more transactions until the balance is exhausted.

Special orders cannot be canceled.

8. Delivery

Deliveries are made only within Switzerland.

Delivery times in the canton of Geneva are generally 2 to 5 business days.

For other Swiss cantons, deliveries are handled by an external carrier and are made curbside only.

Estimated delivery times are as follows:

• Small appliances: shipped via La Poste, delivery generally takes between 2 and 5 business days.
• Large appliances: delivered by a specialized carrier (Planzer or equivalent), typically within 5 business days.

Deliveries outside the canton of Geneva do not include installation, packaging removal, or the pickup of old appliances for recycling.

Installation, connection, packaging removal, and old appliance pickup services are offered exclusively within the canton of Geneva and are subject to availability.

The delivery times provided are approximate.

The customer is responsible for providing an accurate and complete address.

Any access issues must be reported prior to delivery.

If the customer is absent during a scheduled delivery, installation, or pickup appointment, NoeleTV reserves the right to charge for travel expenses and the cost of rescheduling the service.

9. In-Store Pickup

When a customer chooses in-store pickup, they will first receive an order confirmation email.

This email does not mean that the merchandise is available.

The customer must wait to receive the ready-for-pickup notification and the invoice before going to the store.

Upon pickup, the customer must present:

• the pickup notification;
• the corresponding invoice.

The order must be picked up within 10 days of the “Ready for Pickup” notice.

10. Installation and Setup

After the order is confirmed, NoeleTV will contact the customer to arrange a delivery date. At that time, any installation or connection services requested by the customer may be offered and will be billed separately.

All gas-powered appliances must be installed and connected by a certified installer or a certified professional company.

NoeleTV assumes no liability for any damage resulting from improper installation or connection.

Any additional work not specified at the time of the order may be billed.

11. Removal of Old Appliances

In the canton of Geneva only, NoeleTV may offer to remove old appliances.

The following rule applies:

1 device delivered = 1 equivalent device taken back for recycling.

An additional fee may apply depending on the type, weight, or condition of the device being taken back.

Disposal must be requested at the time of ordering.

12. Inspection of the Goods

The customer is required to inspect the goods upon receipt.

In the event of visible damage, the customer must immediately notify the carrier.

Any hidden damage or issues discovered after delivery must be reported to NoeleTV within a maximum of 2 business days via email to:

info@noeletv.ch

To facilitate the processing of the claim, photographs may be requested.

13. Return Policy for Purchases Made on www.noeletv.ch

NoeleTV offers a 14-day voluntary return policy for purchases made on www.noeletv.ch.

This right of return is a voluntary goodwill gesture and does not constitute a legal obligation.

The period begins on the date of delivery or pickup of the order.

To be accepted, the product must:

• be new;
• have never been used;
• never have been installed or connected;
• be in its original packaging;
• be complete with all accessories;
• be in perfect condition, suitable for resale as a new product.

The customer is responsible for the costs and risks associated with the return.

All returns must be pre-approved by NoeleTV.

NoeleTV reserves the right to inspect the condition of the returned product before finally accepting the return.

If the above conditions are not met, the return may be refused and the product may be returned to the customer at the customer’s expense.

The following are excluded from the right to return:

• products ordered specifically;
• hygiene products, even if unused;
• products that have been installed;
• products that have been connected;
• products that have been used;
• incomplete products;
• damaged products;
• products that can no longer be resold as new.

14. Terms for Accepted Returns

When a return is accepted by NoeleTV, the customer may choose:

• an exchange for another item of equivalent value;
• an exchange for an item of greater value by paying the difference;
• a store credit equal to the value of the returned product.

The store credit is valid for 2 years.

Shipping, installation, connection, removal, or other services already provided are not refundable.

15. In-Store Returns

Purchases made directly in NoeleTV stores are subject to the stores’ specific return policy.

The current return period is 3 days.

This policy is separate from the 14-day return right granted for purchases made on www.noeletv.ch.

16. Manufacturer’s Warranty

New products sold by NoeleTV are covered by a 2-year manufacturer’s warranty, unless otherwise specified by the manufacturer.

The invoice or proof of purchase serves as proof of warranty coverage.

Warranty service is provided either by NoeleTV or directly by the manufacturer, depending on the type of product in question.

Repairing or replacing a device does not extend the original warranty period.

Travel expenses may not be covered by the manufacturer’s warranty and may be the customer’s responsibility, depending on the manufacturer’s terms and conditions.

17. Warranty Exclusions

The following are specifically excluded from the warranty:

• damage resulting from improper assembly or incorrect installation;
• damage caused by improper maintenance;
• damage resulting from improper use;
• damage caused by impact, a fall, or liquid;
• normal wear and tear;
• wear-and-tear parts, batteries, and rechargeable batteries;
• lamps, light bulbs, and glass components;
• damage caused by third parties;
• unauthorized repairs or modifications;
• problems related to limescale or lack of maintenance;
• the professional use of a device intended for private use

Commercial appliances remain subject to the terms and conditions set forth by their manufacturer.

18. Liability

NoeleTV is liable for direct damages caused intentionally or through gross negligence within the limits provided for by Swiss law.

To the fullest extent permitted by law, NoeleTV disclaims all liability for indirect damages, data loss, loss of profits, or misuse of the products.

Before any service or repair is performed on a device containing data (television, hard drive, recorder, or connected device), the customer is required to back up their personal data. NoeleTV shall not be held liable for any loss of data that may occur during a technical service call.

19. Data Protection

NoeleTV processes personal data in accordance with applicable Swiss law.

The data collected is used solely for the purposes of order processing, deliveries, warranties, and after-sales service.

For more information, the customer may consult the privacy policy published at www.noeletv.ch.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed exclusively by Swiss law.

The place of jurisdiction is Geneva, subject to applicable mandatory legal provisions.

21. Final Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The version published on www.noeletv.ch at the time of the order shall prevail.